Ice or frost forming inside plastic bags in freezers
Air not removed from bag. The only way to stop this from occurring is to remove all the air from the bags before they are placed in the freezer. 
Ice build up at front of freezer
Freezer door not fully closed. Make sure freezer door closes firmly. 
Build up of ice near front of freezer
Freezer door not fully closed. Remove any obstructions in freezer. Ensure door closes tightly. 
Excessive ice or frost
Normal during high humidity. Keep opening of doors to a minimum.

Door held open by item in freezer. Rearrange food Items in freezer.

Faulty door seal. Adjust or replace

Freezer needs defrosting. Defrost the freezer refer to user manual. 
Water on the floor and / or under the freezer
The defrost water tray at the rear of the cabinet may not be positioned properly on top of the compressor or the drain tube may not be positioned correctly over the tray. Checking and adjustment can be carried out if the freezer is pulled away from the wall.

The defrost water tray at the rear of the freezer may be overflowing. Move the freezer out from the wall and decant water from the tray. 
Doors not aligned
Cabinet distorting due to incorrect levelling. Align the doors using adjusting feet. 
Door will not close by itself
Cabinet not leaning backward enough. Slightly raise the front of the cabinet using the adjusting feet / adjustable rollers. The door should close gently from a part-open position. 
Door will not close
Cabinet not level. Level the cabinet using adjusting feet.

Door held open by item in freezer. Rearrange food Items in freezer. 
No cooling at all
Check power cord is plugged into socket and switched on.

No power to the freezer. Push power cord firmly into the socket. Check with another appliance that you know works to see if the outlet has electric current. Also check that a fuse hasn't blown or tripped a circuit breaker. 
Door / seal sticking when opening freezer
Clean door seal and freezer contact surfaces. 
Freezer running too long
Door is kept open too long. Keep door openings to as short as possible.

Large amounts of food recently been stored. The freezer will run longer as it freezes the food that has been added.

Normal on hot days. If the room is hot the freezer will require longer running times than on cooler days.

This is normal with a new freezer. It will take approximately 24 hours for a new freezer to reach its normal running pattern. 
Cooling is poor
The freezer is placed too close to a wall & / or cupboards. Place the freezer with air gaps / spaces of; between 50mm & 75mm at the rear - at least 30mm on each side - the top if fully enclosed at least 90mm or if cupboard has a vent up the back at least 50mm.

The freezer is placed too close to an oven or cooktop or direct sun. Place the freezer away from these heat sources.

When freezing cooked food, allow the food to cool to ambient temperature before placing it in the freezer.

Opening the freezer door too often, or the door is not closing correctly. Try not to have the door open too long and ensure it closes firmly.

Thermostat setting incorrect. Set the knob to mid position. 
Warm air
There is a continual flow of warm air upward from the rear where the condenser is located. It is important that clearance on the sides, back and top is adequate. Move freezer to obtain the required gaps. Refer to the user manual. 
Uncovered food drying out
This is due to the movement of cold air over the food. Food in the freezer should always be covered to prevent this. 
Noisy operation
Freezer not level. To level adjust levelling legs / adjustable rollers.

An object may be vibrating on top of the freezer or may have fallen down beside or behind the cabinet. Move freezer forward and visually inspect for any objects which may have fallen and are causing vibration.

Cabinet touching the wall or cupboard. Place the freezer with air gaps / spaces of; between 50mm & 75mm at the rear - at least 30mm on each side - the top if fully enclosed at least 90mm or if cupboard has a vent up the back at least 50mm. 
Freezer is noisy
Gas expansion noises are normal. The environmental friendly gases we use in all our cold products are noisier in operation than the previous gases used. This is the sound of the gas expanding and contracting in order to make your freezer cool. 
Vibration noise
The floor under the freezer is uneven. Adjust levelling legs / adjustable rollers. 
Abnormal noise
The floor under the freezer is uneven. Adjust levelling legs / adjustable rollers.

External objects could be touching the back of the freezer cabinet. Remove any objects. 
Ice cracking noise
This is the auto defrost working. It is normal during defrost cycle.