This section will help solve the most common problems you may encounter with your appliance.

Water dripping from underneath heat pump
Water may collect in the bottom tray of the heat pump. This is due to the normal operation of the heat pump system. There will be a small drain elbow supplied with the unit that should be fitted underneath the unit. 
No hot water and the heat pump is not running
Check that the isolation switch and/or circuit breaker are switched on at the switchboard and check that the fuse is pushed in correctly. If the circuit breaker is tripped or the fuse is blown a service call should be booked. 
Fan changes speed
It is normal for the fan speed to change depending on the ambient temperature and it can stop completely. This is to optimise the performance of the heat pump. 
Heat pump is not running
The unit maybe wired up to Off-Peak tariff and it will only run when supply is available. If you require hot water press the red boost button on the side of the heat pump. This will activate the element in the storage tank for 22 hours.
Heat pump won't start straight away after power is turned back on after a long break
The unit will not start for approximately 3 minutes as the unit does a self diagnostics check. 
Power is available to the heat pump but the unit is not running
The heat pump may have shutdown due to a fault condition. Turn power off to the heat pump for a few seconds and then power it back on. This may reset the heat pump from a protection mode (due to a power surge etc). 
Heat pump won't start straight away after power is turned back on after a long break
The unit may be connected to Off-Peak supply and the hours of operation are restricted to certain time or times of the day (Off peak 1 is 8 hours and Off peak 2 up to 18 hours). 
 
A hissing noise coming from the heat pump unit
This is a normal operational noise from the heat exchanger and occurs when the temperature changes inside the unit with expansion and contraction. 
Frost and ice forming in freezer bags
Air in freezer bags. Remove air from bags.
Items in chiller compartment freezing
Chiller compartment too cold. Adjust chiller compartment temperature control.
Ice build up at front of freezer
Freezer door not completely closed. Make sure freezer door is firmly closed.
Freezing food in food compartment
Is food stored near the cooling air outlet? Move items away from the outlet vent.
Frost on the evaporator cover
Normal operation. If frost becomes ice call service. 
Ice build up covering rear wall of freezer
Not defrosting. Refrigerator may have faulty timer heater or termination thermostat. Call service. 
Frost forming on the liner
Suspect wet insulation. Workshop repairs required to remove wet insulation. 
Uncovered food drying out
This is due to the movement of cold air over the food. Food in the refrigerator should always be covered to prevent this. 
Water on refrigerator floor or under crispers
In very high humidity this is normal. Dry with a cloth. 
Water on crisper cover or under crispers or running out of the front of the refrigerator
Spillage. Wipe clean. 
Water on refrigerator floor
Spilt liquid. Check food and drink in refrigerator.

Blocked drain or water running down the back of the food compartment liner. Check drain trough in food compartment. Carefully clean with warm soapy water. 
Water under refrigerator
Very high humidity can cause water / condensation to appear on the outside of the refrigerator. This is normal under these conditions.
Excessive frost due to poor door seal. Improve seal by cleaning or if seal damaged call 13 13 49 for service. 
Doors out of alignment
Cabinet not level. Adjust front rollers.
Freezer door opens when food compartment door is closed
Air pressure forced through air ducts. Normal operation. *Note cabinet should be levelled so door will close - cabinet should be adjusted with slight slope to the back so door closes. 
Door / seal sticking when opening refrigerator
Clean door seal and refrigerator / freezer contact surfaces. 
Water tastes poor
Dirty water filter. Replace filter. Refer to User Manual. 
Food in the refrigerator is freezing
Food stored in front of cooling air outlet? Move food away from the air outlet 
Ice dispenser jammed
Ice cubes are jammed between the ice maker arm and the back off the bin. Remove ice cubes that are jamming the dispenser. 
Ice or water will not dispense
Ice has melted and / or has frozen together due to infrequent use or temperature fluctuations / power failures. Remove ice storage bin and defrost contents. Clean bin, wipe dry and replace in proper position.

Refrigerator new and /or recently switched on. Allow time for water to freeze and drop into bin before dispenser will operate.

Freezer temperature is set to warm. Turn freezer control to a colder setting. Allow time for water to freeze and drop into bin before dispenser will operate.

Water is not on. Turn water on and allow time for water to freeze and drop into bin before dispenser will operate.

Refrigerator or freezer door not closed properly. Make sure both doors are closed. 
Butter too hard or too soft
Incorrect butter conditioner switch setting (if applicable). adjust butter conditioner switch.

Butter not in correct location. store butter in the dairy compartment in the refrigerator door. 
Not cold enough in food compartment
Incorrect setting. Turn controls to a colder setting and allow 24Hrs to stabilise. 
Not cold enough in freezer compartment
Incorrect setting. Turn controls to a colder setting and allow 24Hrs to stabilise. 
Fan switch not operating
Is there power to the power socket? Check that plug is firmly in place and power is switched on. Plug in a lamp or another small appliance that you know that works into the power socket. Check fuses. 
Freezer fan not operating
It is normal for the freezer fan not to operate during the automatic defrost cycle or for a short period of time when the freezer is initially switched on. 
Ice cubes not separating
Lack of use. Use the ice cube dispenser often so that ice cubes do not freeze together. 
No light
Light bulb is not working. Turn off power and replace light bulb.

Light switch not working. Check door operated light switch plunger is not jammed. 
Refrigerator not working
No electricity at power point. Plug in lamp or another small appliance to test the power point. Check Fuses.

Check plug is firmly pushed into power point and check power is switched on. 
New refrigerator running too long
Normal operation when first turned on. Allow 24 hours for normal run pattern. 
Doors not closing
Not enough backwards lean on refrigerator. Raise front of cabinet to lean cabinet backwards by adjusting front rollers.

Doors held open by item in refrigerator. Rearrange food Items in doors and / or refrigerator. 
Not enough ice
Not enough water coming into ice tray. Consult user manual. Otherwise please call the service department on 13 13 49. 
Filter blocked
Replace filter. Refer to user manual (frequency of replacement of filters).
Not cold enough in freezer compartment and / or refrigerator compartment
emperature control knob incorrectly set for weather conditions. Check and adjust control settings and allow 24Hrs to stabilise.

Not enough breathing space around refrigerator. Place the refrigerator with air gaps / spaces of; between 50mm & 75mm at the rear - at least 30mm on each side - the top if fully enclosed at least 90mm or if cupboard has a vent up the back at least 50mm. 
Cooling is poor
The refrigerator is placed too close to a wall & / or cupboards. Place the refrigerator with air gaps / spaces of; between 50mm & 75mm at the rear - at least 30mm on each side - the top if fully enclosed at least 90mm or if cupboard has a vent up the back at least 50mm.

The refrigerator is placed too close to an oven or cooktop or direct sun. Place the refrigerator away from these heat sources.

When refrigerating cooked food, allow the food to cool to ambient temperature before placing it in the refrigerator.

Opening the refrigerator door too often, or the door is not closing correctly. Try not to have the door open too long and ensure it closes firmly. 

Ice tastes poorThe refrigerator is placed too close to a wall & / or cupboards. Place the refrigerator with air gaps / spaces of; between 50mm & 75mm at the rear - at least 30mm on each side - the top if fully enclosed at least 90mm or if cupboard has a vent up the back at least 50mm.

Odours inside refrigerator
Smells from food in refrigerator or freezer. Clean refrigerator with baking soda mixed with water or vanilla essence. 
Odours outside refrigerator
Stagnant water in drain pan at rear of cabinet. Clean drain pan. 
1F
Clutch failure. Machine has failed to start to agitate. Press the start / pause button to see if machine will restart. If unsuccessful, requires service call. Phone 13 13 49.
2F
Motor temperature sensor failure. Motor overheated. Wait 10 minutes to see if problem goes away. If not contact service on 13 13 49.
3F
Motor speed (position) sensor failure. The motor cannot run. Advance to SPIN and press start / pause to drain water from bowl. Contact service on 13 13 49.
AF
Internal PC board failure. Requires service call. Phone 13 13 49.
CO
PC board communications failure. Requires service call. Phone 13 13 49.
DD
Drip dry has been selected instead of spin. Select spin speed and close lid.
DE
Machine has been programmed for delay start. If Delay start not required press start / pause button to cancel.
DF
Water temperature sensor failure. Requires service call. Phone 13 13 49.
EE
EEPROM failure. The machine is not operational and requires a service call. Phone 13 13 49.
FL
Flooding fault. If there is water pouring into the bowl, turn off wall taps and turn off the machine. Requires service call - phone 13 13 49. If no water coming into machine wait for this fault to self-clear.
FN
Not an error. This means cycle has completed.
Ld
Lid not closed. If Closed problem with lid switch circuit. Requires service call. Phone 13 13 49.
LL
Unexpected water loss. If water is pouring onto the floor advance to spin and press START/PAUSE. May require service. Phone 13 13 49.
OB
Off balance load. Rebalance load.
PF
Pressure sensor failure. Level sensor fault. Advance to SPIN and press start / pause to drain water from bowl. If required phone service on 13 13 49.
PU
Draining problem. Pump blocked or failed. Requires service call. Phone 13 13 49.
SF
PC board has detected the spin bowl is not spinning fast enough. Could be possible suds lock. Try to start cycle with no clothes and allow machine to complete cycle to flush and disperse suds. Please reduce amount of detergent used.
SL
Suds lock. Start cycle with no clothes and allow machine to complete cycle to flush and disperse suds. In the future try to reduce detergent amounts.
SO
Machine in soak Mode. Press soak button repeatedly till 00 is displayed.
SP
Machine in pause mode. Press start / pause to resume.
TF
Motor has overheated. Maybe suds locking due to using too much detergent. Reduce amount of detergent. The motor may cool down and the fault will self clear. If the fault does not self clear and there is water in the bowl the machine can be advanced to spin to operate pump and empty bowl. Service call required. Phone 13 13 49.
Condition of the environment
The indoor unit is circulating odours from other sources e.g.: carpets, pets & smoke. Note: Clean the indoor filters with warm soapy water. 
Safety feature
Contact our Customer Care Centre on 13 13 49 to report the fault and organise a service call; and have your model number available. 
Humidity condition
Adjust the control to a slightly warmer setting / to a higher set temperature. This condition is considered normal during operation. 
Expanding or contracting
A creaking or cracking sound may be heard as the indoor housing and coil expands and contracts. This is considered normal during operation; the noise will go away once the air conditioner reaches a stable condition. 
Faulty fan motor
Contact our Customer Care Centre on 13 13 49 to report the fault and organise a service call; and have your model number available. 
Speed setting
Reduce the fan speed.
High humidity condition
Try operating the unit in dehumidification mode. This will allow the ice to progressively disappear while still providing service to the room. This is considered normal during operation.
Starting up in cold ambient condition
In cold conditions at 10°C or below, if connecting pipe length is above 7.5m, the indoor fan could cycle every few minutes until the indoor coil remains above a specific temperature. This condition should only last for a few minutes. 
System fault
Your air conditioner is designed with a fault reporting system, displaying 'fault codes' or 'error codes' that advise the you about the condition of the unit. Contact our Customer Care Centre on 13 13 49 to report the fault and organise a service call; pl 
Noise from the refrigerant
A low hissing noise may be heard as the unit cycles 'on' and / or 'off'. This is considered normal during operation. 
High humidity condition
When the unit reaches its set temperature a small amount of moisture can remain within the indoor coil. When the unit restarts, this moisture will be expelled from air outlet as a vapour. This is normal operation. 
Flat batteries
Check if the batteries are flat or are inserted incorrectly. 
Faulty remote
Get a new remote control. 
Remote control not working
Check the batteries or operation of the remote control, please contact our Customer Care Centre on 13 13 49 to organise an replacement.  
System fault
Contact our Customer Care Centre on 13 13 49 to report the fault and organise a service call; and have your model number available. 
Restriction of airflow
Air filter may be blocked with dirt, clean or replace it if needed. 
Incorrect airflow direction
Airflow direction of the indoor unit is not appropriately set. 
Low fan speed
Check the fan speed to see if it has been adjusted too low. 
System fault
Contact our Customer Care Centre on 13 13 49 to report the fault and organise a service call; and have your model number available. 
Condition of the environment
If the windows and doors are open, close them. 
Ambient temperature
Poor performance sometimes could be due to too high or too ambient conditions; turn on the air conditioner early rather than wait until the house becomes too hot or cold. 
Incorrect temp setting
The temperature is set too high or too low compared to the ambient temperature.  
Anti cold air function
The indoor fan will not operate in order to prevent cold air being blown into the room if the indoor heat exchanger doesn't reach a minimum temperature. This condition is considered normal during operation. 
Timer / programmed start
Check if the unit is programmed in 'Timer' or 'Delay Start'.
No supply power
Check if power supply is available at the relevant supply power point; if the unit is not hard wired to the electrical box. 
Flat batteries
Replace the batteries
Out of range
Check if the remote control is within its operating range, which is 5 to 7 metres.
Faulty remote
Get a new remote control.
Interference
If there is an appliance causing magnetic, electrical interference or obstruction placed near the unit it may be affecting operation of the remote control. In this case, remove the other appliance away from the unit.  
Flat batteries
Replace the batteries  
Very cold ambient condition
This usually occurs strait after a defrost cycle. This condition is considered normal during operation & should only last for a few minutes. 
Not enough hot water
If there has been very cloudy weather and all the water in the storage tank has been depleted, your boost element may be connected to Off-Peak 1 tariff and it will only run when supply is available. If your system is connected to Off-Peak 1 contact your l
Water not hot enough
The booster element may not be operating Check that the isolating switch marked 'hot water' or 'water heater' at the switchboard is in the on position. Also check if the fuse has blown and/or check if the circuit breaker has tripped. 
No hot Water
The solar controller may not be running. Check the power is on and the green LED marked 'solar' is lit. If the power is off, switch the power back on. 
Condition of the environment
The indoor unit is circulating odours from other sources e.g.: carpets, pets & smoke. Note: Clean the indoor filters with warm soapy water. 
Safety feature
Contact our Customer Care Centre on 13 13 49 to report the fault and organise a service call; and have your model number available. 
Humidity condition
Adjust the control to a slightly warmer setting / to a higher set temperature. This condition is considered normal during operation. 
Expanding or contracting
A creaking or cracking sound may be heard as the indoor housing and coil expands and contracts. This is considered normal during operation; the noise will go away once the air conditioner reaches a stable condition. 
Anti cold air function
The indoor fan will not operate in order to prevent cold air being blown into the room if the indoor heat exchanger doesn't reach a minimum temperature. This condition is considered normal during operation. 
Faulty fan motor
Contact our Customer Care Centre on 13 13 49 to report the fault and organise a service call; and have your model number available. 
Speed setting
Reduce the fan speed.
High humidity condition
Try operating the unit in dehumidification mode. This will allow the ice to progressively disappear while still providing service to the room. This is considered normal during operation.
Starting up in cold ambient condition
In cold conditions at 10°C or below, if connecting pipe length is above 7.5m, the indoor fan could cycle every few minutes until the indoor coil remains above a specific temperature. This condition should only last for a few minutes. 
System fault
Your air conditioner is designed with a fault reporting system, displaying 'fault codes' or 'error codes' that advise the you about the condition of the unit. Contact our Customer Care Centre on 13 13 49 to report the fault and organise a service call; pl 
Noise from the refrigerant
A low hissing noise may be heard as the unit cycles 'on' and / or 'off'. This is considered normal during operation. 
High humidity condition
When the unit reaches its set temperature a small amount of moisture can remain within the indoor coil. When the unit restarts, this moisture will be expelled from air outlet as a vapour. This is normal operation. 
Flat batteries
Check if the batteries are flat or are inserted incorrectly. 
Faulty remote
Get a new remote control. 
Remote control not working
Check the batteries or operation of the remote control, please contact our Customer Care Centre on 13 13 49 to organise an replacement.  
System fault
Contact our Customer Care Centre on 13 13 49 to report the fault and organise a service call; and have your model number available. 
Restriction of airflow
Air filter may be blocked with dirt, clean or replace it if needed. 
Incorrect airflow direction
Airflow direction of the indoor unit is not appropriately set. 
Low fan speed
Check the fan speed to see if it has been adjusted too low. 
System fault
Contact our Customer Care Centre on 13 13 49 to report the fault and organise a service call; and have your model number available. 
Condition of the environment
If the windows and doors are open, close them. 
Ambient temperature
Poor performance sometimes could be due to too high or too ambient conditions; turn on the air conditioner early rather than wait until the house becomes too hot or cold. 
Incorrect temp setting
The temperature is set too high or too low compared to the ambient temperature.  
Timer / programmed start
Check if the unit is programmed in 'Timer' or 'Delay Start'.
No supply power
Check if power supply is available at the relevant supply power point; if the unit is not hard wired to the electrical box. 
Flat batteries
Replace the batteries
Out of range
Check if the remote control is within its operating range, which is 5 to 7 metres.
Faulty remote
Get a new remote control.
Interference
If there is an appliance causing magnetic, electrical interference or obstruction placed near the unit it may be affecting operation of the remote control. In this case, remove the other appliance away from the unit.  
Flat batteries
Replace the batteries  
Very cold ambient condition
This usually occurs strait after a defrost cycle. This condition is considered normal during operation & should only last for a few minutes. 
Red light flashing on solar control unit
Check to see if the cold sensor located at the cold inlet at the bottom of the tank has not been dislodged or damaged. Note: there should be a small clamp holding it into position. If the sensor lead is damaged a service call will be required.
Water running from temperature relief valve
It is normal for a small quantity of water to escape during the heating cycle. 
Steady flow of water from temperature relief valve
Mains pressure may sometimes rise above designed water pressure of tank. The system should have a pressure limiting valve fitted. If one is fitted it may not have a high enough pressure rating. Advise customer to contact installer to have correct valve fitted.
Small amount of water running continually from temperature relief valve
There may be foreign matter inside the relief valve. Try gently raising the easing lever on the relief valve for a few seconds then release it gently. This may dislodge any foreign matter and clear the fault. If water continues to run a service call is required.
The water is not as hot as it was from my old hot water system
Due to Australian standards all new installations must have a tempering valve fitted to the system which must temper the water to 50°c (refer to Australian Standard (AS/NZS 3500.4)). 
Water is much too hot
The tempering valve may be malfunctioning or it might not have been fitted by installer (the valve is fitted after the outlet of the storage tank). If the tempering valve is fitted a service call is required. If the tempering valve has not been fitted the
Ice or frost forming inside plastic bags in freezers
Air not removed from bag. The only way to stop this from occurring is to remove all the air from the bags before they are placed in the freezer. 
Ice build up at front of freezer
Freezer door not fully closed. Make sure freezer door closes firmly. 
Build up of ice near front of freezer
Freezer door not fully closed. Remove any obstructions in freezer. Ensure door closes tightly. 
Excessive ice or frost
Normal during high humidity. Keep opening of doors to a minimum.

Door held open by item in freezer. Rearrange food Items in freezer.

Faulty door seal. Adjust or replace

Freezer needs defrosting. Defrost the freezer refer to user manual. 
Water on the floor and / or under the freezer
The defrost water tray at the rear of the cabinet may not be positioned properly on top of the compressor or the drain tube may not be positioned correctly over the tray. Checking and adjustment can be carried out if the freezer is pulled away from the wall.

The defrost water tray at the rear of the freezer may be overflowing. Move the freezer out from the wall and decant water from the tray. 
Doors not aligned
Cabinet distorting due to incorrect levelling. Align the doors using adjusting feet. 
Door will not close by itself
Cabinet not leaning backward enough. Slightly raise the front of the cabinet using the adjusting feet / adjustable rollers. The door should close gently from a part-open position. 
Door will not close
Cabinet not level. Level the cabinet using adjusting feet.

Door held open by item in freezer. Rearrange food Items in freezer. 
No cooling at all
Check power cord is plugged into socket and switched on.

No power to the freezer. Push power cord firmly into the socket. Check with another appliance that you know works to see if the outlet has electric current. Also check that a fuse hasn't blown or tripped a circuit breaker. 
Door / seal sticking when opening freezer
Clean door seal and freezer contact surfaces. 
Freezer running too long
Door is kept open too long. Keep door openings to as short as possible.

Large amounts of food recently been stored. The freezer will run longer as it freezes the food that has been added.

Normal on hot days. If the room is hot the freezer will require longer running times than on cooler days.

This is normal with a new freezer. It will take approximately 24 hours for a new freezer to reach its normal running pattern. 
Cooling is poor
The freezer is placed too close to a wall & / or cupboards. Place the freezer with air gaps / spaces of; between 50mm & 75mm at the rear - at least 30mm on each side - the top if fully enclosed at least 90mm or if cupboard has a vent up the back at least 50mm.

The freezer is placed too close to an oven or cooktop or direct sun. Place the freezer away from these heat sources.

When freezing cooked food, allow the food to cool to ambient temperature before placing it in the freezer.

Opening the freezer door too often, or the door is not closing correctly. Try not to have the door open too long and ensure it closes firmly.

Thermostat setting incorrect. Set the knob to mid position. 
Warm air
There is a continual flow of warm air upward from the rear where the condenser is located. It is important that clearance on the sides, back and top is adequate. Move freezer to obtain the required gaps. Refer to the user manual. 
Uncovered food drying out
This is due to the movement of cold air over the food. Food in the freezer should always be covered to prevent this. 
Noisy operation
Freezer not level. To level adjust levelling legs / adjustable rollers.

An object may be vibrating on top of the freezer or may have fallen down beside or behind the cabinet. Move freezer forward and visually inspect for any objects which may have fallen and are causing vibration.

Cabinet touching the wall or cupboard. Place the freezer with air gaps / spaces of; between 50mm & 75mm at the rear - at least 30mm on each side - the top if fully enclosed at least 90mm or if cupboard has a vent up the back at least 50mm. 
Freezer is noisy
Gas expansion noises are normal. The environmental friendly gases we use in all our cold products are noisier in operation than the previous gases used. This is the sound of the gas expanding and contracting in order to make your freezer cool. 
Vibration noise
The floor under the freezer is uneven. Adjust levelling legs / adjustable rollers. 
Abnormal noise
The floor under the freezer is uneven. Adjust levelling legs / adjustable rollers.

External objects could be touching the back of the freezer cabinet. Remove any objects. 
Ice cracking noise
This is the auto defrost working. It is normal during defrost cycle. 
Remote control displays an error
There is a fault within the unit and a service call is required.
Temperature cannot be changed on the remote controller
Priority button may not be set. Check if priority light is lit, if not turn off all hot taps and press the priority button. You should now be able to adjust the temperatures. 
Remote control has no display
The power to the gas continuous unit may be switched off or the connecting wires from remote to unit are not connected. 
No hot water or water is not hot enough /no power or gas to gas booster
Check power switch is on or gas supply is not turned off to the gas booster .
Water is cold or not hot enough when taps are turned on
Check the power switch is switched on and check the gas supply to the gas booster is not turned off. If remote is fitted check it is switched on. If there has been loss of power remote will need to be reset. 
Water temperature fluctuating
The cold water inlet filter maybe restricted. Remove filter and clear obstruction (refer to user manual). 
Vapour or steam coming from the hot air outlet of the unit
This is normal and can happen on cold or wet days as the unit can generate steam or vapour when the unit is heating. 

Handy Hints

 

Cleaning your air conditioner:

Use a dry cloth to wipe the indoor unit and remote controller.
If the air conditioner is not going to be used for a long period of time:

  • Operate in fan only mode for 3~4 hours to allow the unit to completely dry out.
  • Switch off the unit and pull the power plug.
  • Remove the batteries from the remote controller.

Cleaning your refrigerator:

It is recommended that you turn your appliance off at the power point, then remove power cord from socket before cleaning.

  • DOORS AND EXTERIOR: You should only clean the doors with lukewarm soapy water and a soft cloth, rinsing with clean water and then wipe the surface with clean water and a soft clean cloth to remove soap residue.
  • INTERIOR: Wash the interior with a soft cloth and use an unscented mild soap with lukewarm water. Thoroughly dry all surfaces and removable parts. Avoid getting water on appliance controls.
  • DOOR SEALS: Wash seal with a mild detergent and warm water. Rinse thoroughly and dry.